Shipping Policy

Orders of $200 or more ship free by 2-day air. Every order ships from California, within the United States only, and must be paid for before it is processed.

1. Order Processing

• Orders are processed within 1–2 business days, Monday–Thursday, excluding holidays.
• Orders placed after 1:00 PM Pacific Time are processed the next business day.
• Processing starts only after payment is confirmed. Orders that need age, identity or compliance verification ship once verification is complete.
• Processing time is separate from transit time.

2. Shipping Methods and Rates

To protect product integrity, peptides ship only by air with cold packs.

Order subtotal	Service	Shipping cost
$200 or more	Free 2-day shipping, cold packed	Free
Under $200	Standard shipping, cold packed	$12 flat rate

The subtotal is measured after discounts and before tax. Transit times are carrier estimates and are not guaranteed.

3. Temperature-Sensitive Products

• Peptides ship Monday–Wednesday only, so they are not left in transit over a weekend.
• On delivery, refrigerate or freeze products as directed on the label right away.
• We are not responsible for degradation caused by a package left unattended after delivery.

4. Where We Ship

We ship to street addresses in the United States only. We do not ship to:

• P.O. boxes, APO/FPO addresses or international addresses
• freight forwarders, reshippers, mail drops, hotels or temporary addresses
• clinics, med spas, gyms, pharmacies or other destinations restricted in Section 5 of our Terms and Conditions

We may cancel and refund any order we cannot lawfully or safely ship.

5. Signature and Verification

We may require signature confirmation, delivery to the billing address, or ID confirmation for high-value orders or after fraud or compliance review.

If delivery fails because no eligible signer is available, you are responsible for arranging redelivery or pickup with the carrier.

6. Tracking

You will receive a tracking number by email when your order ships. Tracking may take up to 24 hours to update.

7. Address Accuracy

You are responsible for a complete and accurate shipping address. We will try to correct an address if you contact us before your order is processed, but cannot change it afterward. If a package comes back because of an address problem, reshipping charges apply.

8. Lost, Delayed or Missing Packages

If your package is delayed, or tracking shows it delivered but you cannot find it, contact us within 10 business days of the expected delivery date. We will open a carrier trace and help with any claim.

If the carrier confirms a package was lost in transit, we will replace it or refund it. We are not responsible for packages lost or stolen after the carrier confirms delivery, but we will provide documents for your carrier claim.

9. Damaged Packages

Report damage within 7 days of delivery to support@reinpep.com. Include your order number and photos of the outer box, the shipping label, the inner packaging and the products. Verified damage is covered by our money-back guarantee; see our Refund Policy.

10. Research Use Only

All peptide products are sold for in-vitro laboratory research only and are not for human or animal use. Our team will not answer questions about personal use, dosing or administration.

11. Contact

Reinpep, LLC
Email: support@reinpep.com
Phone: (562) 380-3865

Please include your order number so we can help faster.